RETURN AND EXCHANGE CONDITIONS
Return Terms:
- All products are under 100% Original Lescon guarantee unless otherwise stated.
- Product quality is significantly worse than that in the relevant product description (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) on the Website or in the App and there is no way you can enjoy the product properly.
- You have changed your mind on the purchase within 14 days of receiving your product and you have not used the product or done anything to it that makes it no longer saleable as new.
- Please note that you must return each item in the same condition in which you received it.
- Before returning the product, remember to contact our customer support team to clarify the return address, otherwise Lescon reserves the right to refuse your return request. A refund can only be considered after the support team has received a proof of the return shipment. We aim to respond to requests within 48 hours of receipt. You can reach our Customer Service support line at 0850 450 10 50.
- Goods damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.) and/or by misuse or activities other than the intended purpose are also not returnable. Lescon does not cover the shipment costs of returns.
- You can return the product by writing to your request with a copy of the invoice. When your return package is ready, you can get support from our customer service at 0850 450 10 50 for cargo routing.
Return Address
İkitelli OSB Mahallesi, Hürriyet Bulvarı,
Deparko San.Sitesi, Deparko Sokak
No: 1/11 Başakşehir 34306 / İstanbul Republic of Turkey
How to request a refund?
There are several ways to request a refund:
1- If less than 2 hours have passed since you purchased the product, you can cancel the order and get a full refund.
2- If the quality of the product you’ve received is significantly worse (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) than the description on the Lesconstore website.
3- If 30 days (or extended period according to Refund Terms) since the purchase date have passed and your order has not yet been delivered.
4- If you have changed your mind on a purchase within 14 days of receiving a product.
Refund Process
- Refunded monies are transferred only to the card you’ve used to make your purchase.
- We aim to complete the refund process for valid claims within less than 14 days.
- Our usual processing time is 2-3 days.