Outlet Men's Clothing
Outlet women's clothing
Kids Outlet Sportswear

Frequently Asked Questions

Important Notification:

Dear Lescon Member; Your order is carefully prepared by expert Lescon employees and delivered to the contracted cargo company as soon as possible.

However, due to the increasing demand for e-commerce within the scope of epidemic and prevention measures, the cargo companies we work with are acting with limited order and delivery capacity in order to manage this busy order period. Therefore, there may be delays in the delivery of your orders. However, we would like to inform you that we are in regular contact with the cargo companies to resolve the issue..

Thank you for your understanding.

  • Membership
    How can I become a member?

    It is easy and free to become a member of Lescon.com.tr. To become a member, it is sufficient to enter your name, surname, your frequently followed e-mail address and the password you will use to log in to Lescon.com.tr from now on. Click to register.

    Why should I become a member? What are the membership benefits?

    Lescon is Turkey's first and only active sports brand. There are Lescon stores and branches in many regions of Turkey.

    If you become a member of Lescon, you will instantly be informed about the discounts in the stores and the special offers for Lescon.com.tr

    Is Lescon.com.tr Safe?

    Definitely yes. All user transactions on our online shopping site are protected by SSL certificate.

    Are the products offered for sale on the e-commerce site original?

    Our site is Lescon's official online sales site and the authenticity of all products is 100% Lescon guaranteed.

    How to login?

    In order to login as a member, you must first become a member of Lescon.com.tr. To become a member, simply click Sign Up

    In order to log in with your membership information, you must click on the Login link and enter your e-mail address and password in the fields in the Login field on the page that opens.

    What should I do if I forget my password?

    If you have forgotten your password, click the "Forgot Password" text link in the Login section. On the screen that opens, you will be asked for your e-mail address with which you are a member of lescon.com.tr. After entering your e-mail address, a notification mail will be sent to your registered e-mail address stating that you forgot your password and request a new password. When you click on the verification link sent to you in the incoming mail, an e-mail containing your new password will be sent to your same e-mail address.

    You can log in to lescon.com.tr with your new password shared with you via e-mail, if you wish, you can change your password to a password that you can remember on your first use..

    How do I change my email address and password?

    To change your e-mail address and password, after logging in to lescon.com.tr, click on the "My Account" button on the left side of the top menu. You can complete the process by ticking the "Change My Password" option on the page that opens.

    What should I do if the e-mail address I am a member of has expired?

    If the e-mail address you are a member of has expired, if you cannot log in to lescon.com.tr, you can request to change this information via the form on our Contact page. You can specify which e-mail address you want to be changed with your old e-mail address in the content of the text. Make sure that the e-mail address you use when sharing your message with us is an e-mail address you use frequently.

    Can I shopping without singing up?

    Of course, you can shop at lescon.com.tr without being a member. However, when creating an order, you must enter some mandatory information. We recommend you to become our member to be informed about Lescon.com.tr opportunities instantly.

  • Shopping
    What is Shopping Cart?

    The shopping cart is the section where you can list the products you want to buy.

    How can I see my shopping cart detail?

    All the products you add to the Cart are displayed in your Shopping Cart. To see the details, simply click on the basket icon. If your cart is empty; When you click on the cart icon, the message "There are no products in your cart" is displayed.

    How do I add products to my shopping cart?

    You can use the "Add to Cart" button on the product detail page to add a product to your shopping cart. Before adding to the cart, you need to make sure that the variations of the product you choose, such as Size, Shoe Number, Ball Size, are in the dimensions you want.

    Do I need to be a member to add products to my shopping cart?

    You do not need to be a member to add products to your shopping cart.

    How do I delete the products I added to my shopping cart?

    To delete the products you have added to your shopping cart, click on the "delete" text on the left side of each product.

    How do I complete my shopping after adding the products I selected to my shopping cart?

    After clicking on your shopping cart and reaching the summary screen, you will reach the purchasing steps where you will complete your order in 3 steps.

    1. Matter; This is the screen where you will view the summary of your order. On this screen, you can edit the quantity information of the products you have purchased. To continue the transaction, the "Buy" button must be clicked.
    2. Matter; If you are not logged in to the site, this is the screen where you can log in.
    3. Matter; This is the screen where you can edit your address information. You can differentiate your delivery address and billing address while defining an address.
    4. Matter; This is the screen where you will choose the payment options. You can do your shopping on Lescon E-commerce site by choosing the most suitable option for you among the payment options by credit card, money order / eft payment..
    How do I pay for my order?

    You can view the payment options in the third step from the order steps you reach by clicking on your cart while placing an order.

    You can do your shopping on Lescon E-commerce site by choosing the most suitable option for you among the payment options with credit card, money order & eft.

    To which bank account should I make the transfer payment?

    You can find the payment details for the bank you have chosen below for your shopping in which wire transfer payment type is preferred.

    Account holder name Lescon Spor Giyim Sanayi Ve Ticaret Anonim Şirketi

    BankYapı Kredi Bankası
    Account number88258653 EUR
    IBANTR70 0006 7010 0000 0088 2586 53
    How do I view my past orders?

    Lesconstore.com. on Located "My Orders" you can view all the orders you have previously made by clicking on the link.

    In addition, after logging in with your member information , you can view all the orders you have made before by clicking " My Account " in the upper right menu and clicking the " My Orders" button on the page that opens..

    How can I track the status of my order after placing an order?

    After logging in with your member information , you can view all the orders you have made before by clicking " My Account " from the top right menu and clicking the " My Orders" button on the page that opens..

    In addition, an informative e-mail is sent to you whenever the status of your order changes. We recommend that you check your email address regularly after ordering..

    How do I add a new order to my order after placing an order?

    When you want to add a new product to your order, you can create a new order or contact our customer relations representative.

    Are all of the products I ordered in stock?

    www.lesconstore.com is an online shopping site. It offers the opportunity to shop for many users at the same time . Although it is very rare, some products may run out of stock..

    In such cases, our Customer Relations Officer will contact you.

    Can I add a gift note to my order?

    It will be enough to send your note by contacting us from the contact area on our site..

    Can you make an extra discount from the prices written on your e-commerce site?

    Discounted products are also indicated on our site. If you want to be informed when the price of the product you are interested in drops, simply click on the notify when the price drops field on the product page.

    Can you resend my invoice?

    You can submit your invoice request by sending a message to us from the Communications section or by contacting the customer relations officer on our customer relations line at 0850 450 10 50.

    Can I get information about your body measurements / shoe sizes?

    On our e-commerce site, there are shoe numbers and clothing size tables for all our products.

    Can I pay in installments?

    We have a special advantage for our customers, in installments for the cash price.

    When will my order be delivered?

    As of the day you place your order, your products are delivered to the cargo within 10 working days (Monday - Friday) at the latest. Your products will be delivered as soon as possible according to the delivery dates of the cargo company..

    If I cannot be reached at my order address, is it possible to deliver to someone else?

    All shipments are delivered to the address and the relevant person. If the recipient is not at the address, delivery can be made to a relative after checking the identity information.

    There is no cargo company in our location, how will I receive my order?

    For all countries that are open to order, delivery is made through the cargoes we have specially agreed upon. If we do not have cargo service in your location, you can get support by calling our customer service. Our customer service contact number is 0850 450 10 50.

    There is a missing item(s) in my order.

    During the delivery, after you sign that you have received your order, be sure to check the products in the package with your invoice next to the Cargo officer. If there is a missing or defective product in your order or if the package is damaged, ask the cargo officer to keep a "Damage Determination Report" and contact us with this report before receiving the products. Lesconstore.com will not be responsible when you receive the product without following these steps .  .

  • Cargo
    How is my order delivered?

    Your orders are delivered via contracted cargo companies. Lescon has more than one cargo company that has an agreement. All your orders will be delivered to your country by the cargo company that offers the best service.

    Your orders are sent from our warehouses throughout Turkey in the fastest way to be delivered. For each package, the tracking number and package order are sent via e-mail.

    Are there any extra charges for shipping on my orders?

    In your orders, shipping will be automatically added to your cart amount as a single price of € 9.99.

    You can track the shipping fee information from your cart during payment.

    What time will my product be delivered?

    Your order cargo company tarafındanresm of excluding holidays, weekdays 09:00 - 18:00 - Saturday 09:00 - are delivered between 13:00.

    Can you ship my order before the promised date?

    The delivery time of the products is as notified to you at the stage of order creation.

    My cargo has not arrived, where can I find out my cargo?

    By copying the cargo tracking number on the My Orders page, the status of the package can be tracked from the Inter Mng Cargo site (https://inter.mngkargo.com.tr/en/shipment-tracking/).

    The package of the product I ordered arrived damaged. What should I do?

    If you see any damage in the package of your orders that reach you, have the cargo officer keep a record of damage and do not take delivery of the product. Please call 0 850 450 10 50 and share the situation with our customer relations officer.

    The product I ordered arrived defective. What should I do?

    If you think that the product is defective after opening the package; Photos of the faulty section can be sent to us ( info@lescon.com.tr ) or you can contact our customer relations officer by calling our hotline 0 850 450 10 50.

    Our customer relations representative will inform you.

    If you send the product to us within the return period, the necessary checks will be made and the return process will be started.

  • Cancellation & Refund
    How do I cancel my order?

    First of all, once your order has been shipped, it cannot be canceled.

    In order to cancel your order until it is shipped, it is sufficient to select the order you want to cancel from the order detail or the form on the contact page and write your order cancellation reason in the message field and send it to us.

    In addition, to cancel an order that has not been shipped, you can contact our customer relations officer on our customer relations line at 0850 450 10 50.

    Which products are considered for exchange and return?

    Products that are unused, undamaged in their original packaging and box, and sent completely and completely within the legal return period of 14 days and the legal exchange period of 30 days are considered within the scope of return. For the exchange process, you can exchange your product by sending it to us within 30 days of receiving it.

    Which products cannot be exchanged or returned?

    The exchange and return of our products with hygienic conditions such as swimwear, socks, underwear cannot be accepted.

  • Change
    Which products are considered for exchange and return?

    Products that are unused, not damaged in their original packaging and box, and sent completely and completely within the legal return period of 14 days and the legal exchange period of 30 days are considered within the scope of exchange/return.

    Which products can't I send for return?

    The exchange and return of our products with hygienic conditions such as swimwear, socks, underwear cannot be accepted.

    Who bears the shipping cost for shipments for the Quality Assurance Department product inspection procedures?

    You can make your cargo shipments related to your Quality Assurance Department product inspection processes free of charge via Inter Mng Cargo (provided that the company name is "Lescon Spor Giyim Sanayi Ve Ticaret Anonim Şirketi"). For the shipment code, you can get support from our customer service on 0850 450 10 50 and info@lescon.com.tr. Inter Mng shipped to not change and refund requests related shipping fees are subject to change. Responsibility is not accepted by our company. If your products, whose exchange is accepted, are sent to you, your cargo is shipped with counter payment, that is, with the buyer's payment.

    (Sending the packages to be sent back by writing E-commerce on online shopping will make it easier to follow up the transaction and shorten the time.)

    To Which Address Should I Send My Products?

    You must send your return and exchange products to the address below.

    Ikitelli OSB Mahallesi, Hurriyet Bulvari, Deparko San.Sitesi, Deparko Sokak No:1/11 Basaksehir 34306 / Istanbul

    Under what conditions are the products considered under warranty?

    In order for the warranty conditions to be valid, you must receive your orders by checking them during the cargo delivery. After the smooth delivery of your orders, any changes made on the product will not be considered within the scope of warranty.

  • Security
    How is Site-Visitor Communication Security provided?

    The communication between the site and the visitor on the order pages of our site takes place in 256 bit SSL standard . The communication standard in question is of a nature that can be used safely even on the sites that have a large number of transactions. Credit card information will be given on the page of the existence of these forms of communication, in the address bar when the page is accessible by express http: // .. not in the form https: // .. format represents occurred. When you access pages of this nature, there is also a lock sign in the lower right corner of the browser.

    How is Site-Bank Communication Security provided?

    The security regarding the transfer of credit card information from the site to the bank is realized with the maximum security offered by the bank. In addition to many components of the security in question, the CVV2/CVC2 code is also used on our site as a precaution against shopping with stolen card or card information. At the same time , transactions cannot be made with the virtual pos 3D securi without the approval of the card holder.

    How is in-site Data Security provided?

    In the transactions you will make in a secure environment, no person, institution or organization can access your information except you and the bank that has allocated the credit card to you . The credit card transaction page transmits the card information directly to the bank's POS system and notifies the customer of the transaction result. Credit card information is not transferred via e-mail or similar methods. It is not possible for us to access the credit card information transferred as a result of the online transaction.